Did They Pay?

UnitedHealthcare

Healthcare payer profile

UnitedHealthcare

Private Health Insurance Companies

UnitedHealthcare is a brand used across multiple insurance affiliates and plan types.

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Official websiteuhc.com
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Payer details and reviews

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Reviews from patients and healthcare professionals

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Organization: UnitedHealthcare

Parent or affiliated organization: UnitedHealth Group

Coverage: Health coverage through employer-sponsored plans, individual and family plans, Medicare and Medicaid products.

Official website: https://www.uhc.com/shop-online-health-insurance-plans

UnitedHealthcare is a brand used across multiple insurance affiliates and plan types.

This independent page collects patient and healthcare-professional experiences with claim handling, payment, coverage decisions and appeals. Reviews are individual reports and are not a representative measure of an insurer’s overall payment rate.

Payer Accountability Report Card

Listed payer or program: UnitedHealthcare (brand; specific legal entity and jurisdiction vary) · Scope: Multistate United States; insured, Medicare and Medicaid plans may follow different procedures

Verified public metrics and source references; these measures are not interchangeable.
Measure Reported value Year and source
NY DFS complaints closed 31 NY DFS 2025 Consumer Guide, 2024 HMO Complaints, printed p. 5 (2024) · New York HMO; UnitedHealthcare of New York, Inc. legal issuer only; not all UnitedHealthcare plans, EPO/PPO, Medicaid, or Medicare
NY DFS complaints upheld 12 NY DFS 2025 Consumer Guide, 2024 HMO Complaints, printed p. 5 (2024) · New York HMO; UnitedHealthcare of New York, Inc. legal issuer only; not all UnitedHealthcare plans, EPO/PPO, Medicaid, or Medicare
NY DFS upheld complaints per $1M premiums 0.0123 NY DFS 2025 Consumer Guide, 2024 HMO Complaints, printed p. 5 (2024) · New York HMO; UnitedHealthcare of New York, Inc. legal issuer only; not all UnitedHealthcare plans, EPO/PPO, Medicaid, or Medicare
NY DFS reported premiums 976.9 NY DFS 2025 Consumer Guide, 2024 HMO Complaints, printed p. 5 (2024) · New York HMO; UnitedHealthcare of New York, Inc. legal issuer only; not all UnitedHealthcare plans, EPO/PPO, Medicaid, or Medicare
NY DFS complaints closed 181 NY DFS 2025 Consumer Guide, 2024 EPO/PPO Complaints, printed p. 6 (2024) · New York EPO/PPO and commercial business; UnitedHealthcare Insurance Company of New York legal issuer only; not all UnitedHealthcare plans or its separate NY HMO
NY DFS complaints upheld 69 NY DFS 2025 Consumer Guide, 2024 EPO/PPO Complaints, printed p. 6 (2024) · New York EPO/PPO and commercial business; UnitedHealthcare Insurance Company of New York legal issuer only; not all UnitedHealthcare plans or its separate NY HMO
NY DFS upheld complaints per $1M premiums 0.0706 NY DFS 2025 Consumer Guide, 2024 EPO/PPO Complaints, printed p. 6 (2024) · New York EPO/PPO and commercial business; UnitedHealthcare Insurance Company of New York legal issuer only; not all UnitedHealthcare plans or its separate NY HMO
NY DFS reported premiums 976.9 NY DFS 2025 Consumer Guide, 2024 EPO/PPO Complaints, printed p. 6 (2024) · New York EPO/PPO and commercial business; UnitedHealthcare Insurance Company of New York legal issuer only; not all UnitedHealthcare plans or its separate NY HMO
Regulator-confirmed complaints 19 NY DFS 2025 Consumer Guide — 2024 Prompt Pay Complaints, printed p. 11 (2024) · 2024 New York EPO/PPO and commercial business; UnitedHealthcare Insurance Company of New York legal issuer only; NY DFS upheld prompt-payment complaints (late claims processing), not overall complaints or claims-denial rate; excludes affiliates, Medicare and Medicaid
Regulator-confirmed complaints 5 NY DFS 2025 Consumer Guide — 2024 Prompt Pay Complaints, printed p. 10 (2024) · 2024 New York HMO; UnitedHealthcare of New York, Inc. legal issuer only; NY DFS upheld prompt-payment complaints; excludes UnitedHealthcare Insurance Company of New York EPO/PPO, other affiliates, Medicare and Medicaid

Official complaint, appeal and oversight resources

Measures may cover different plans, years and jurisdictions. External quality ratings, government complaint findings and anonymous Did They Pay? reviews describe different things. An absence of reported data does not mean zero complaints or zero denials.

Reviews and payment experiences

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